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We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products via our website, post material to our website and compete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
We use this personal information to:
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
When information is collected:
What information we ask for:
How and why we use your information:
We will keep this information until:
Connection data: We collect information about the device you use to browse and use the Site (such as the operating system, type of browser, whether or not you use a proxy, the inferred location of your IP address to identify your computer, your visit duration, pages visited, and the link that brought you to our Site).
Location data: When you are connected to the mobile app, and you have activated the option, we collect information about your location.
Recording calls to our customer service. Additionally, should you contact one of our advisors, your conversations may be recorded to improve our quality of service. You are informed by a message before being connected. You will always have other ways of reaching us if you do not wish for your conversation to be recorded.
We routinely share (your name and delivery address details) with our third-party suppliers for a list of (our third-party suppliers)
This data sharing enables them to dispatch the products you ordered directly to you.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We require you to (provide name, address, delivery address etc) to enable us to know you better and means we can use your choices to make you personalized offers on products. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We would like to send you information about the products and competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you eg complete our online order form for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
contacting us at email@example.com
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to firstname.lastname@example.org
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